Privacy Policy

Last updated: April 2025

HarmonyDesk ("HarmonyDesk", "we", "us", or "our") provides scheduling and intake tools for mediators and similar professionals. This Privacy Policy explains how we collect, use, and protect information when you visit harmonydesk.ai or use our service.

1. Information We Collect

1.1 Information you provide

We collect information you provide directly to us, such as:

Account details – name, email address, password, and organization information.
Billing details – payment method, billing address, and subscription information (processed via third-party payment providers; we do not store full credit card numbers).
Client intake data – names, contact information, and notes you enter into HarmonyDesk about your clients or cases.
Support communications – messages you send to us by email or through our website.

1.2 Information collected automatically

When you use HarmonyDesk, we may automatically collect:

Usage data – pages visited, actions taken in the app, and timestamps.
Device and log data – IP address, browser type, operating system, and error logs.
Cookies and similar technologies – small files used to keep you logged in, remember preferences, and measure basic analytics.

1.3 Calendar data

If you connect a calendar (for example, Google Calendar) to HarmonyDesk, we access calendar data solely to show your availability and create or update events at your request. We do not sell this data or use it for advertising.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the HarmonyDesk service.
Schedule appointments and manage intake flows on your behalf.
Send transactional emails, such as booking confirmations or account notifications.
Process payments, manage subscriptions, and prevent fraud.
Monitor performance, fix bugs, and improve our product.
Respond to support requests and communicate about important changes.
Comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We may share information with:

Service providers – trusted vendors who help us run HarmonyDesk (such as hosting providers, analytics tools, email providers, and payment processors).
Calendar providers – such as Google, when you connect your calendar. Access is limited to what is needed to show availability and manage events.
Professional advisors – such as auditors or legal counsel, when reasonably necessary.
Legal and safety – if required by law, court order, or to protect the rights, safety, or property of HarmonyDesk, our users, or the public.
Business transfers – in connection with a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the service and meet legal obligations. You can request deletion of your account and associated data by contacting us.

5. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS) and restricted access to production systems. No system is 100% secure, and we cannot guarantee absolute security.

6. International Transfers

HarmonyDesk may process information in the United States and other countries. By using our service, you understand that your information may be transferred outside your country of residence, where data protection laws may differ.

7. Your Rights

Depending on your location, you may have rights such as accessing, correcting, or deleting your personal data, or objecting to certain types of processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

8. Children’s Privacy

HarmonyDesk is intended for professional use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will change the "Last updated" date at the top, and when appropriate, provide additional notice (for example, in-app or by email).

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: contact@harmonydesk.ai